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      Insights on Operations

      Chemicals manufacturing 2030+: More of the same…but different

      A decade from now, chemicals plants may look similar from the outside. But the inside will be very different.

      Building resilient operations

      – In the face of rising uncertainty, get ready for the unexpected. To build resilience, accelerate productivity improvement and... operational flexibility.

      The human side of digital supply chains

      – On its own, technology won’t be enough to fix your supply chain.

      Making cost engineering count

      – Cost engineering isn’t just for car companies and chipmakers. Across sectors, complexity and cost pressures are giving companies... good reason to follow a more disciplined approach to finding savings.

      Why are your customers calling you again?

      – Getting to the bottom of why customers keep calling your contact centers can generate significant savings. And result in happier... customers.

      Featured blog

      Operations Blog

      Short, sharp insights on all aspects of operations

      Special collections


      McKinsey on Industrial services: Reimagining how services organizations grow

      – A set of paradigm shifts is forcing companies to rethink their approach to services businesses, to promote both growth and operational efficiency.

      Customer First: Personalizing the customer care journey

      Customer care functions that excel can differentiate their company from the competition. This compendium showcases what is possible when companies put customers first.

      Zero-based productivity

      ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.

      Featured Video

      Ops 4.0: The next frontier for operations

      What is Ops 4.0, and how should companies prioritize their investment in digital and analytics? Yogesh Malik, co-leader of Ops 4.0 at McKinsey, discusses the four main areas organizations should focus on to target a potential 15 to 20 percent leap in productivity.

      Digital Manufacturing


      How to master the seven-step problem-solving process

      – Structured problem solving can be used to address almost any complex challenge in business or public policy.

      AI in production: A game changer for manufacturers with heavy assets

      – Companies with heavy assets are improving throughput, energy consumption, and profit per hour with customized AI solutions.

      The future of manufacturing: Your people

      – New technologies are an enabler, not merely a goal in themselves.

      Mapping heavy industry’s digital-manufacturing opportunities

      – Manufacturing digitization could boost heavy-industry profit margins by three to five points—but only if people can make... the new technologies work at scale. The first article in a new series looks at the opportunity and the sector’s progress.

      Want to learn more about how we help clients in Operations?



      Brexit: The bigger picture—Rethinking supply chains in a time of uncertainty

      – UK companies can and should see the current high-uncertainty environment as a spur to rethink their supply chain strategies and... make them more resilient.

      The role of growth in a transformation: A conversation with Duncan Miller

      – Companies that grow the top line while simultaneously expanding their margins thrive and succeed.

      Capturing value at scale in discrete manufacturing with Industry 4.0

      – The efforts of many companies to apply Industry 4.0 solutions are stuck in “pilot purgatory.” Determining where to focus and how... to scale can help generate a meaningful, lasting impact.

      Embracing the discontinuities in India’s auto component industry

      – The robust growth of the automotive components industry has been disrupted by a slowdown in automobile sales over the past several... months. Concerns about the future of the industry are foremost among all stakeholders. How can auto component manufacturers best manage the ongoing slowdown? This report touches on some actions that could help the industry.

      How to untap the full potential: An integrated—not isolated—view on cost

      – Consumer-goods corporations have already turned the screws on costs. To capture further potential, they need to adopt cross-functional... approaches.

      The invisible hand: On the path to autonomous planning in food retail

      – It’s not news to food retailers: sometimes your stocks are too high, sometimes they’re too low. Advanced planning... now gives them entirely new options for solving the expensive problem—and cuts costs in the process.

      Rethinking procurement in retail

      – For retailers, procurement is no longer solely a matter of negotiating “A” brands. Private labels and verticalization... are trending. Advanced approaches and tools help get procurement in shape for the future.

      Next-generation supply chain—transforming your supply chain operating model for a digital world

      – In a digital age, most supply chains run on old principles and processes. A few leaders can show us how a new operating model... can answer the demands of today—and tomorrow.

      The productivity imperative in insurance

      – Most carriers are struggling to meet their cost of capital, and productivity has barely moved over the past decade. Taking a more... structural approach to productivity is required to make significant progress.

      Korean manufacturing’s digital transformation must escape ‘pilot purgatory’

      – South Korean manufacturers need more than gradual improvements—they need complete transformations through digital technologies.

      The coming evolution of field operations

      – New technologies are reshaping aftermarket services—and both customers and providers can benefit.
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      Special Collection

      Customer experience

      Creating competitive advantage by putting customers first and managing their journeys.

      Featured publications


      The great re-make: Manufacturing for modern times

      – What does “great” operational excellence look like and how do we get there?

      The work of leaders in a lean management enterprise

      – Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.

      Unlocking Industrial Resource Productivity

      – This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

      Connect with our Operations Practice