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      Public Sector Insights


      The business of running state government operations

      – New research from the National Association of State Chief Administrators and McKinsey looks at critical issues for state chief administrative officers in real estate, risk management, and digital government.

      An interview with former Peruvian Minister of Education Jaime Saavedra

      – Jaime Saavedra came from the World Bank to lead the Education Ministry in his native country of Peru with a commitment to improve... quality across the public education system.

      Leading a transformation in the Department of Veterans Affairs

      – The assistant secretary for enterprise integration at the US Department of Veterans Affairs discusses the agency’s ongoing transformation... and how it’s benefiting the veterans it serves.

      How state and local governments win at attracting companies

      – Governments with the most effective business-attraction programs deploy comprehensive economic-development strategies.

      Fiscal resilience: Tools to manage state budgets in an age of uncertainty

      – When the next economic downturn comes, states will need to be more deliberate about how they manage expenditures and revenues... than ever before.

      Featured Publications

      Customer Experience in the Public Sector

      Government agencies that focus on strengthening customer service serve people better.

      The opportunity in government productivity

      – Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.

      How to improve student educational outcomes

      To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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      The global case for customer experience in government

      – The latest research shows: when government agencies offer a better customer experience, they deliver measurable impact across... multiple priorities. Public-sector leaders should pick their spots and be bold.

      Enabling at-scale government transformations through partner support

      – Many governments are working with philanthropic organizations on transformation efforts. Both sides can take steps to assure they... get the most out of the relationship.

      How customs agencies can help special economic zones succeed

      – When agencies have a seat at the table and participate in areas such as governance and stakeholder relations, these zones have... the best chance of promoting economic growth.
      Article - McKinsey Quarterly

      The public sector gets serious about customer experience

      – As public expectations rise, government agencies are doubling down on improving service delivery to delight their customers.

      The economic impact of closing the racial wealth gap

      – The persistent racial wealth gap in the United States is a burden on black Americans as well as the overall economy. New research... quantifies the impact of closing the gap and identifies key sources of this socioeconomic inequity.
      Commentary - Voices on Infrastructure

      Building the infrastructure for the future of mobility

      – Our road and rail infrastructure is not ready for the future of mobility. Owners and operators should act now or risk being left... behind.
      Commentary - Voices on Infrastructure

      Declining bus ridership: Improving the efficiency of transit networks

      – Transport authorities are navigating lower public-transit ridership, declining air quality, and growing financial pressures. Integrating... bus networks into the broader urban infrastructure is key.
      Interview - Voices on Infrastructure

      The year of future transportation: An interview with Seoul Mayor Park Wonsoon

      – As Seoul’s mayor seeks to bring transportation improvements to the city, he must carefully consider how to implement sustainable... infrastructure and new technologies to best meet citizens’ needs.

      From promise to delivery: Overcoming the strategy problem in the public sector

      – To deliver better strategies and outcomes, governments need to tackle social dynamics in the cabinet room.

      Unlocking the full potential of city revenues

      – A disciplined approach to revenue development has been shown to increase potential additional revenues by 50 percent.

      Homelessness in the San Francisco Bay Area: The crisis and a path forward

      – Homelessness in and around the San Francisco Bay Area continues to rise. Coordinated efforts among governments, nonprofits, and... the private sector could stem the crisis and spark progress.
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      McKinsey Center for Government

      The McKinsey Center for Government is a new global hub for research, collaboration, and innovation in government performance.

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